Our goal is to find and keep customers forever and our Quality Management System is ISO 9001 certified.
It is our customers who define what good quality looks like and we must always meet or their specified quality standards. It is only by consistently keeping our customers satisfied that we will keep them forever. As a result, we will:
- Establish and maintain an Integrated Management System which meets the requirements of ISO 9001 certification.
- Constantly challenge our system for better ways of doing things.
- Apply our philosophy of ‘Right 1st Time’, but when we don’t get it right we will learn from our mistakes.
- Set objectives and targets to measure and improve our performance.
- Ask our customers how we are doing and act on their advice.